Important Notice
No refunds are provided after work is completed. Please review this policy carefully before placing an order.
Our Refund Policy
At PhoenixFX LLC, we are committed to delivering high-quality gaming video edits that meet or exceed your expectations. To maintain the integrity of our service and ensure fair business practices, we have established the following refund policy:
No Refunds After Work Completion
Once your gaming video edit has been completed and delivered, we do not offer refunds. This policy is in place because our service involves significant time, creative effort, and resources dedicated specifically to your project.
The nature of digital creative work means that once delivered, the product cannot be "returned" in the traditional sense. We invest considerable resources into each project, and our pricing reflects the value of the time, expertise, and creative work involved.
Free Adjustments
While we don't offer refunds after work completion, we do provide free minor adjustments to ensure your satisfaction with the final product. These adjustments include:
- Color correction tweaks
- Minor timing adjustments
- Text corrections
- Audio level adjustments
- Other small changes that don't require significant reworking
Additional Work and Charges
Requests that go beyond minor adjustments and require significant additional work may incur extra charges. These include:
- Complete style changes after approval
- Adding substantial new footage
- Completely different music selection after final delivery
- Extensive reworking of sections
- Additional revisions beyond the included three rounds
Before Work Begins
If you need to cancel your order before we begin working on your project, please contact us immediately. Depending on the circumstances, we may be able to provide a full or partial refund.
Once we have started working on your project, cancellations may be subject to a fee to compensate for the time and resources already invested.
Communication is Key
We believe clear communication is essential for a successful project. If you have specific requirements or concerns, please communicate them clearly before we begin work. This helps us deliver exactly what you're looking for and reduces the need for extensive revisions.
Our goal is your complete satisfaction with our services. We're committed to working with you to ensure the final product meets your expectations within the scope of the service you've purchased.
Contact Us
If you have any questions about our refund policy or need to discuss your specific situation, please contact us at: